About this policy
This policy applies to kalponahouse.com, operated as Kalpona House, and explains our handling of customer information when you browse, place an order, use an account or contact our team.
Information we collect
- Contact and delivery details: your name, email, phone number and billing or shipping address.
- Order details: products, amounts, payment method and status, delivery details, and return or exchange enquiries.
- Account and support details: information you submit when registering, updating an account or sending a message.
- Technical information: IP address, browser information, cookies and activity needed to operate and protect the website.
Information comes from your submissions and from the website technologies used during your visit. Do not include payment credentials, passwords or other unnecessary sensitive information in a contact message.
How we use information
We use the information needed to process and deliver orders, manage accounts, respond to questions, arrange returns, keep transaction records and protect the store against misuse. It also helps us troubleshoot and improve the shopping experience.
Sharing with service providers
Relevant information may be handled by providers supporting website hosting, email, checkout and delivery. For example, a courier needs your delivery name, address and phone number. We may also disclose information where required by law or necessary to address fraud or protect legal rights.
Cookies and external services
Cookies support functions such as your cart, login and shopping preferences. You can control cookies in your browser; blocking them may affect these functions. Embedded content, social features and links to external services may involve their own data collection. Review those providers' privacy policies when using them.
Security and retention
We take reasonable steps to protect customer information, but no online service can guarantee complete security. We retain information for the purposes described here, including order administration, record keeping, dispute handling and applicable legal obligations.
Your choices and requests
Contact kalponahousebd@gmail.com to ask about your information, request a correction or request deletion. We may need to verify your identity. Requests are assessed under applicable law, and some records may need to be retained. If you receive optional promotional emails, you can use their unsubscribe option or contact us.
Children and policy changes
Purchases should be made by adults or with appropriate parental supervision. A parent or guardian can contact us about information a child has submitted. We may update this policy as the store changes; the current version and update date will appear on this page.
Contact us
Contact us at kalponahousebd@gmail.com or +880 1811 440839. Our address is New Market City Complex, Biswas Builders Limited, 44/1, Rahim Square, Dhaka-1205. Please contact us before sending a parcel or visiting.